W-netwrok refund policy is designed to ensure customer satisfaction. If for any reason you are not satisfied with your purchase, you can request a refund within a certain timeframe with criteria
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Last updated: October 2025
1. Return Eligibility
2. Return Shipping
3. Non-Returnable Items
4. Refund Process
5. How to Request a Return
6. Important Notes
1.return eligibility
We only accept returns for unopened packages within 7 days of receiving your order.
To qualify for a return:
The product must remain unused, unopened, and in its original packaging
The return request must be made within 7 calendar days from the date the package is received.
If these conditions are not met, W Network reserves the right to deny the return request.
2. return shipping
The return shipping fee will be borne by the buyer.
We recommend using a trackable shipping method, as W Network cannot be held responsible for lost or damaged return parcels.
3. non-returnable items
For hygiene and safety reasons, or due to product type, certain items are not eligible for return, including:
1.Products that have been opened or used
2.Items with damaged or missing packaging
3.Customized, clearance, or promotional items
4. refund process
Once your returned item is received and inspected:
You will be notified via email regarding the approval or rejection of your refund.
If approved, a refund will be issued to your original payment method within 5–10 business days (processing times may vary depending on your payment provider).
Please note: Shipping fees are non-refundable.
5. how to request a return
1. Contact our support team using the chat function
2. Provide your order number, product name, and reason for return
3. Our team will review your request and provide instructions for sending your item back
6. important notes
Returns sent without prior authorization will not be accepted.
Any product returned that does not meet the conditions stated above will be rejected and sent back to the buyer.
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