Singapore-based support
Help from a local team before and after your purchase.
W Network customer care
How can we help?
Get local help with your order, product questions, warranty and repairs.
Local delivery
Local stock and delivery coordination across Singapore.
Warranty assistance
Clear warranty guidance and after-sales help for eligible products.
Returns guidance
Help with return and exchange requests under the applicable product policy.
Chat with our support team
Start a WhatsApp conversation for product, order, delivery or warranty help.
For faster assistance, have your order number and product model ready.
After-sales support
Service and warranty help
Our Singapore-based team is here to help if something is not working as expected.
- Have your order number and product model ready.
- Include photos or a short video showing the issue.
- Warranty eligibility depends on the coverage stated for your product.
Visit us
W Network service centre
35 Tampines Street 92, #03-01
Singapore 528880
Please contact our team on WhatsApp before visiting.