Refund policy

At Wnetork.sg, we are committed to providing high-quality products and reliable service. If you are not satisfied with your purchase, please review the following refund and exchange terms.

1. Refunds

You may request a refund if:

  • The item is returned within 7 days of the delivery date.
  • The item is unused, in original packaging, and in resalable condition.
  • You provide proof of purchase (order number, invoice, or receipt).
  • The item is not excluded under Section 4.

2. Refund Request Process

To request a refund:

  • Contact us via WhatsApp at +65 8047 5798 with the message:
    "Refund Request – [Your Order Number]"
  • Provide the following:
  • Full Name
  • Order Number
  • Reason for refund
  • Photos/videos (if applicable)

We will respond within 1–2 business days with instructions.

3. Shipping Your Return

All return items should be mailed to:

📍 Return Address:
35 Tampines Street 92, Level 3
Singapore 528880

  • All return shipping costs are borne by the customer.
  • Use a trackable courier service. We are not responsible for lost or damaged return parcels.
  • Do not send items without prior approval.

4. Non-Refundable Items

Refunds will not be issued for:

  • Items returned after 7 days
  • Items that are used, damaged, or not in original packaging
  • Consumables/accessories (e.g. filters, brushes) that have been opened
  • Final sale, clearance, or promotional items
  • Gift cards

5. Exchanges

Exchanges are allowed only under these conditions:

  • The exchange request is made within 7 days of receiving the item.
  • The product is found to be beyond repair (after assessment by our technical team).
  • Exchange is subject to stock availability.
  • Shipping costs for returning the product are borne by the customer.

Please contact us via WhatsApp to initiate an exchange request. We do not offer exchanges for change-of-mind or accidental orders.

6. Refund Processing Time

  • Once we receive and inspect your returned item, we will notify you of the refund status.
  • Approved refunds will be processed within 5–10 business days via the original payment method.

7. Damaged or Incorrect Items

If your item arrives damaged or incorrect:

  • Contact us via WhatsApp at +65 8047 5798 within 7 days of delivery.
  • Provide photos or videos as evidence.
  • We will advise on the next steps, including eligibility for refund or exchange.

8. Contact Us

📱 WhatsApp: +65 8047 5798
🕒 Support Hours: 9am - 6pm, Mon - Sat ( Except PH )
🌐 Website: www.wnetowrk.sg