Warranty & after-sales
Covered by our local warranty policy.
Quick answer: Xiaomi Robot Vacuum 5 is designed for homes that want powerful automated vacuuming and mopping with less brush maintenance. It combines 20,000Pa suction, an extendable mop and side brush, anti-tangle brushes and an all-in-one dock.
Why choose Xiaomi Robot Vacuum 5?
- 20,000Pa suction for everyday dust, debris and hair pickup.
- Extendable mop and side brush to reach closer to edges and corners.
- Anti-tangle brush system to reduce routine hair removal from the brushes.
- 88mm robot height for access beneath compatible low furniture.
- All-in-one dock supplied with clean- and dirty-water tanks, a dust bag and cleaning tray.
Who is it best for?
This model suits apartments and larger homes with mixed hard floors, pet hair or frequent edge cleaning. Measure the clearance under furniture and check thresholds before purchase. Carpet behaviour and app functions can vary by selected settings and home layout.
Specifications
| Robot model | OV31GL |
|---|---|
| Robot dimensions | 350 × 88mm |
| Robot weight | 3.75kg |
| Rated power | 55W |
| Battery | 4,800mAh rated; 5,200mAh nominal |
| Supported mobile system | Android 9.0 or iOS 12.0 and above |
| Dock model | OV31-JZEU |
| Dock dimensions | 470 × 360 × 572mm with ramp extension |
| Dock input | 220–240V, 50/60Hz |
What's in the box?
Robot vacuum, all-in-one dock, pre-installed dust box and filter, anti-tangle main brush, two mop brackets with mops, main-brush cover, side brush, dock ramp extension, electronic component, user manual and quick-start guide.
Frequently asked questions
Will Xiaomi Robot Vacuum 5 fit under low furniture?
The robot is 88mm high. Measure the lowest point beneath sofas, beds and cabinets and allow extra clearance for uneven flooring.
Can it clean homes with pets?
Its 20,000Pa suction and anti-tangle brush system are designed to help collect hair and debris. Brush, filter and dust-bag maintenance will still depend on shedding and cleaning frequency.
How does it handle carpets and thresholds?
The robot can detect carpets and lift its mop pads in supported cleaning modes. Confirm the height and shape of raised thresholds before purchase because real-world crossing performance varies by layout.
Which app does it use?
Setup and remote controls use the Xiaomi Home app on Android 9.0 or iOS 12.0 and above. Available functions can vary by app version, account region and selected settings.
Where can I get replacement parts or warranty help?
Use accessories listed for the exact Robot Vacuum 5 model. Keep the order record and contact W Network with the model and serial details for current parts availability and warranty-assistance steps.
Delivery and support in Singapore
Local delivery is typically coordinated within 1–3 working days when stock is available. Keep your order record for after-sales verification. For model selection, compatibility or service questions, contact W Network before purchase. Explore the Xiaomi collection, read the robot vacuum buying guide or plan a broader setup with the Xiaomi smart home guide.
Shop with confidence. Our local support team is available to help with warranty claims, troubleshooting, and after-sales service.
After-sales support
Get help with setup, troubleshooting, and service requests.
