Warranty coverage
Covered by our local warranty policy.

🚚100% Certified by Xiaomi Singapore Official.
🚚Ship from Singapore, deliver in 1-3 working days.
🛠️ Warranty & After-Sales Service
✅ This product comes with a 3-month warranty.
📍 After-sales address:
35 tampines st 92 #03-01
🧾 Please bring your purchase date and receipt for verification.
--- 𝗞𝗘𝗬 𝗛𝗜𝗚𝗛𝗟𝗜𝗚𝗛𝗧𝗦 ---
🔸
--- 𝗦𝗣𝗘𝗖𝗜𝗙𝗜𝗖𝗔𝗧𝗜𝗢𝗡𝗦 ---
Product Model:Xiaomi Robot Vacuum 5
Model:OV31GL
Dimensions:Φ350 x 88mm
Rated power:55W
Rated voltage:14.4V⎓
Charging voltage:20V⎓
Net weight:3.75kg
Battery capacity:4800mAh (rated capacity)
5200mAh (nominal capacity)
Supported system:Android 9.0 or iOS 12.0 and above
Model:OV31-JZEU
Dimensions:470 x 360 x 572mm (with dock ramp extension)
260 x 360 x 572mm (without dock ramp extension)
Rated input:220-240V ~ 50/60 Hz
Rated output:20V DC 1.5A
Rated input power (during dust collection):530W
Rated input power (during hot water cleaning):1600W
Rated input power (during hot air drying and charging):85W
--- 𝗣𝗔𝗖𝗞𝗔𝗚𝗘 𝗖𝗢𝗡𝗧𝗘𝗡𝗧𝗦 ---
📦Main unit x1
📦All-in-one dock x1 (with dust bag, clean water tank, dirty water tank and cleaning tray pre-installed)
📦Dust box x1 (pre-installed on the main unit)
📦Filter x1 (pre-installed on the dust box)
📦Anti-tangle main brush x1 (pre-installed on the main unit)
📦Mop bracket x2 (with mops x2 pre-installed)
📦Main brush cover x1
📦Side brush x1
📦Dock ramp extension x1
📦Electronic components x1
📦User manual x1
📦Quick start guide x1
*All product images, accessories and UI illustrations on the product page are for reference only. Due to updates and upgrades, the actual product may vary slightly. Please refer to the actual product.
--- After Sale ---
✅ Acceptable cases:Product defects, wrong items delivered, missing items/accessories.
⚠️ Please provide:Clear product photos/videos and order number to contact customer service.
🛠️ Warranty service: Repairs are offered by official authorized Xiaomi service centers in Singapore.
Shop with confidence. Our local support team is available to help with warranty claims, troubleshooting, and after-sales service.
Covered by our local warranty policy.
Get help with setup, troubleshooting, and service requests.
